Returns & Exchanges
At Maters & Co, we take pride in the quality of our artisanal food products; if you receive a damaged or incorrect item, we are committed to making it right through a swift replacement or refund process.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photographs of the damaged product and the original packaging to help us process your claim with our couriers.
Verification
Our quality control team will review your request and provide a return authorization or approval for a refund within 3 business days.
Resolution
Once approved, we will dispatch a replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing